FREQUENTLY ASKED QUESTIONS (FAQ)
Look for the appropriate title to view respective descriptions and solutions for frequently asked questions:
What is Remock Lockey?
Remock Lockey is a new security door lock without visible elements from the outside. It will increase significantly your protection because it is impossible to force from the outside.
How do I open or close the door?
Remock Lockey opens and closes without a key, it works by remote control. Its effective range begins at 5 meters from the door.
Can it be installed on any door?
Remock Lockey can be installed on any door, and even windows. Is a complementary lock to the other already installed. Can be fixed by screws at doors of wood or metal, and at glass doors with extra strong adhesive which is provided.
Can it be installed outdoors?
It is not ready for outdoors. Its use is exclusively for indoor use.
Does the remote control can be copied?
No, it doesn't. Remote controls can not be copied. They are provided with an encrypted communication system which varies in each opening or closing.
What is the warranty of Remock Lockey?
Remock Lockey has a 2 year warranty against manufacturing defects. Warranty excludes all defects and damage caused by external events, wear, accident, misuse or incorrect installation. To manage the guarantee if this is necessary, you can do it through the form you'll find by clicking HERE. All legal conditions of the warranty are specified in the user manual.
How many people can open every lock?
Each lock can be opened by up to 16 remote controls. Therefore, each member of the family or office can have a remote control for access.
What happens if some remote control is lost or stolen?
If this happens you will make the process of deleting controls, as indicated in the user manual. From that moment all controls shall be inoperative and you have to repeat the linking process with each remote control. It is advised to keep a remote backup in a position of trust as the car, a family member or neighbor home, etc.
Is it possible to install more than one lock on each door?
You can install the number of locks that you think necessary on each door. You can even open and close all of them with one remote control. A remote control can open up to 8 locks on the same or different doors. You only need to link each control with each lock.
What type of batteries does Remock Lockey use?
Lockey Remock is powered by 2 AA alkaline batteries. Remote controls need 1 button battery.
How long is the battery life?
A life of 6 months with an average use of 20 openings / closings a day is estimated. Although its life may be about a year with normal use of a family.
What happens if the batteries run out and I am outside?
Remock Lockey is ready to "save" enough energy to make a last opening before the change of batteries, although the batteries are depleted.
Do I have to link the remote controls again when I change batteries?
No, Remock Lockey memory will not delete the links with the remote controls when you change the batteries. Therefore the change must take place in a time not longer than 10 seconds.