Terms & Conditions
Right of Retraction
Plusecurity allows you 7 days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return the product within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded.
No returns will be accepted for the following products as established by Law 47/2002 of December 19, amending the Law 7 / 1996 of January 15 of the Retail Trade for the legal transposition Spanish of the Directive 97/7/EC on distance contracts, and to adapt the law to various EU directives.
Products subject to fluctuations in the financial market that the seller can not control.
Products made to the consumer's specifications or clearly personalized according to design specific amounts specified in a configuration, or which by their nature, can not be returned or are liable to deteriorate or expire rapidly.
Article 45. Exceptions to the right of withdrawal. Unless otherwise agreed, the provisions of the preceding article shall not apply to the following contracts:
a) Contracts to supply goods whose price is subject to fluctuations in the financial market that the seller can not control.
b) Contracts for supply of goods made to customer specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.
c) Contracts for the supply of audio or video discs and computer software which were unsealed by the consumer as well as computer files, provided electronically, which may be downloaded or reproduced immediately for permanent use .
d) Contracts for the supply of newspapers, periodicals and magazines
To make a return you must contact us to fill the request for a refund.
Important: With the shipment or delivery shall be attached a copy of the invoice.
To enforce the repayment, we will send, prepaid product in its original packing intact product together with proof of purchase to the following address: GESCASI GROUP, SL. C/ Luis Álvarez Lencero, 3 - Planta 3 - Oficina 1. 06011 - Badajoz (SPAIN).
All merchandise must be returned in its original packaging in perfect condition and protected so it does not arrive with seals or tape transport. Otherwise Gescasi Group, SL reserves the right to refuse the return. In short, do not accept any damaged material without packaging, already installed devices or with visible evidence of improper handling.
Returns must be delivered to destination within 7 days from the date of acceptance of the return. Otherwise it will be rejected and returned.
Upon receipt of the goods and found that it is in perfect condition, it will process the refund if indicated.
Transportation expenses incurred in the return will be borne by the customer.
The payments by bank transfer for refunds after deducting expenses and commission sent by the issuing bank transfer, will have a maximum of 30 days for paperwork, but try not to take longer than 7 days.
All information on the product warranties in the warranty section.
Cancellation of orders
Cancellations of orders involving a refund and may be by wire transfer, will have a maximum of 30 days for paperwork, but we intend that the term not exceeding 7 days.